How we help clients

Where visionary strategy meets soulful experience

Curating moments that matter
Jael Harvel and Brian Gahan

At CURADO, we partner with visionary hospitality leaders to redefine what it means to deliver exceptional guest experiences. We don’t just design journeys — we craft deeply transformative encounters that resonate on an emotional, sensory, and spiritual level.

We understand that today’s luxury traveler seeks more than comfort or opulence. They seek meaning. Connection. A sense of belonging and renewal. CURADO exists to meet this desire through carefully choreographed experiences that inspire, awaken, and endure long after departure.

Our consultancy blends strategic insight with immersive storytelling, sensory design, and elevated human interaction. From reimagining the guest journey to designing signature rituals, from spatial programming to staff training, we ensure every touchpoint becomes an opportunity for connection and wonder.

We work closely with our clients to:

  • Define and refine the brand’s emotional core
  • Design intentional guest experiences grounded in authenticity and place
  • Develop service rituals and staff culture that embody soulful hospitality
  • Align every element—from scent to sound, narrative to nature—into a seamless, unforgettable whole


Deliverables

STAGE 1: Deliverables

EXECUTIVE DASHBOARD
Strategic traffic light evaluation (Green / Yellow / Red by dimension)
TOP 5 QUICK WINS
Immediate high-impact emotional actions

STAGE 2: Deliverables

TRANSFORMATION ROADMAP
90/180/365-day intervention strategy
OPTIONAL EMOTIONAL DESIGN MASTER PLAN:
Full reimagining of the Guest Experience Architecture